MrGreen Privacy Policy

At Mr Green, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly whenever you interact with our online casino, sports betting platform and poker services. This MrGreen Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data. By registering for a Mr Green account or using any of our products, you agree to the practices described in this policy.

Information We Collect

When you register for an account, use our MrGreen app, or log in via mr green login on desktop or mobile, we collect a range of personal information necessary to provide our services and meet our regulatory obligations under our Malta Gaming Authority license.

• We collect your name, date of birth, address, email address and telephone number when you create your account with us.
• We gather identity verification documents, such as government-issued ID and proof of address, to comply with anti-money laundering regulations.
• We record your payment details, including deposit and withdrawal information, whenever you use methods such as Visa, Mastercard, Skrill, NETELLER, Trustly, PayPal or Interac.
• We track your gaming activity, including which mr green slots you play, your wagers on mr green live casino games, your poker sessions and your sports betting history.
• We collect technical data such as your IP address, device type, browser information and geolocation data, particularly when you access mr green online casino through mobile devices or our MrGreen Casino apps for iOS and Android.
• We record your communications with our customer support team via email, live chat or our contact form.

Automatically Collected Data

Our MrGreen Casino platform automatically collects certain information through cookies and similar tracking technologies when you visit our website. This includes session data, pages visited, time spent on our platform and referral sources. We use this data to improve your mr green casino online experience and to personalise the content and promotional offers, including mr green bonus and mrgreen free spins offers, that we show you.

How We Use Your Personal Data

We at MrGreen use your personal information for several legitimate purposes connected to operating our licensed gambling services.

• We use your data to verify your identity, age and location, ensuring that our services are only available to eligible players and that our restricted jurisdictions policy is properly enforced.
• We process your payment information to facilitate deposits and withdrawals, including verifying transactions related to a mr green casino bonus or mrgreen casino bonus that you have claimed.
• We analyse your gaming behaviour to detect patterns that may indicate problem gambling, allowing us to offer responsible gambling tools and support where needed.
• We use your contact details to send you account notifications, security alerts, and, where you have consented, marketing communications about mr green promo code offers, mr green free spins, and other mrgreen bonus opportunities.
• We use aggregated and anonymised data to improve our games library, optimise our MrGreen app, and enhance the overall performance of our platform.
• We retain transaction records and communication logs to comply with our regulatory, tax and anti-fraud obligations.

Cookies and Tracking Technologies

Our MrGreen Casino website uses cookies to remember your preferences, keep you logged in via mr green casino login, and analyse how you use our services. Cookies also help us tailor advertising and measure the effectiveness of our promotional campaigns. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect your ability to use features such as mrgreen at login or automatic session recognition.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• We share data with payment processors and banking partners to complete your deposits and withdrawals securely.
• We share information with identity verification providers to confirm your age and identity in accordance with our licensing requirements.
• We disclose data to regulatory authorities, including the Malta Gaming Authority, when legally required to do so.
• We work with game providers such as Evolution, NetEnt, Microgaming, Red Tiger and others, who may receive limited gameplay data necessary to operate the games available on our platform.
• We may share information with law enforcement agencies where necessary to prevent fraud, money laundering or other illegal activity.

Data Security

We take the security of your personal information seriously. Our MrGreen Casino platform employs industry-standard encryption technologies, secure servers and strict access controls to protect your data from unauthorised access, alteration or disclosure. Whenever you use casino online mr green login or live casino mr green login features, your session is protected by secure protocols designed to keep your account safe.

Despite our best efforts, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords, avoid sharing your login credentials, and notify us immediately if you suspect any unauthorised access to your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal, tax and regulatory obligations. Following account closure, we may retain certain records for a period required under applicable gambling regulations, typically several years, after which the data is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, including for our players accessing mr green canada services or mr green login accounts in Europe, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of any inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing, including marketing communications.
• You have the right to data portability, allowing you to receive your data in a structured, commonly used format.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by applicable data protection law.

International Data Transfers

As part of the evoke plc group, we may transfer your personal data outside of the European Economic Area to affiliated companies or service providers. Whenever such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of certain countries, including the United States, Australia, and other restricted jurisdictions listed in our terms and conditions. If we identify that you are accessing MrGreen Casino from a restricted location, we may suspend your account and process your data accordingly to comply with our legal obligations.

Children's Privacy

Our services are strictly intended for individuals aged 18 or older. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information from our systems.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will notify you of any material changes through our website or via email, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this MrGreen Privacy Policy or how we handle your personal information, please contact our customer service team at customerservice@mrgreen.com. Our support team is available via email, live chat, and our online contact form to assist you with any privacy-related concerns.